System status

Past incidents

1. Delayed webhook delivery

   Sep 21, 2026 · 42 min · Webhooks

   Resolved

   1. resolved · 14:47 UTC

      Delivery is back to normal and the backlog has been fully drained. No events were lost.

   2. monitoring · 14:26 UTC

      A fix is in place and queued events are being delivered. Some endpoints may receive events out of order while the backlog clears.

   3. investigating · 14:09 UTC

      Some webhook events are being delivered with a delay of up to 15 minutes. Payments are not affected.

2. Elevated card decline rates for some EU issuers

   Sep 6, 2026 · 11 min · Card processing

   Resolved

   1. resolved · 08:23 UTC

      Authorisation rates have returned to normal. Affected declines were for a subset of cards issued in Germany and Austria. We've published a post-incident review.

   2. identified · 08:15 UTC

      We've identified a connectivity issue with one card network endpoint and have rerouted traffic.

3. Slow dashboard search

   Aug 8, 2026 · 1 h 10 min · Dashboard

   Resolved

   1. resolved · 17:40 UTC

      Search performance is back to normal after an index rebuild. The API and payments were not affected.

4. Delayed payouts to some GBP bank accounts

   Jul 15, 2026 · 4 h 20 min · Payouts

   Resolved

   1. resolved · 13:20 UTC

      A banking partner's processing delay has cleared and all affected payouts have arrived.

Post-incident reviews for major incidents are published within five business days.